Interested in learning more about DVD movie clubs?

Netflix FAQ

How long does it usually take to get a rental?
What if my DVDs don't arrive on schedule?
What do I do if my rental arrives damaged?
Can I cancel or change my club membership?
Do they usually have new movies in stock?
Why did I receive some movies out of the order on my list?
What if I have a shipping problem or a dvd that won't work?
How much does it cost?

Columbia House FAQ

How do I make the most of my deal?
How many copies can I order of one title?
How can I see the prices that CH charges for the DVDs?
How much is shipping and handling?
How does Columbia House ship their DVDs?
How many accounts can I have at once?
How many times can I quit and rejoin?
Can I cancel online?
Are the DVDs the same found in the store?

Netflix FAQ Answers

How long does it usually take to get a rental?
Most of the companies we list ship on the same day that you place your order, as long as you place your order before the last mail run of the day. Depending on how far you live from the rental company, it will take approximately 1-5 days before your DVDs arrive in your mailbox.

What if my DVDs don't arrive on schedule?
If it has been over a week since the DVD has been mailed and you still haven't received it OR it has been over a week since you mailed it back to the rental company and they haven't received it, then contact the company. Usually they will mark it as late and send out your next movie.

What do I do if my rental arrives damaged?
Simply contact your rental company and let them know the movie is broken and then mail it back. You will be promptly sent a replacement movie or the next movie in your queue.

Can I cancel or change my club membership?
Most rental companies work on a month by month membership basis. You should confirm this with your chosen rental company when signing up. You will be able to cancel anytime, but your monthly costs will not be prorated, i.e.; if you only rented 1 movie that month instead of 3.

Do they usually have new movies in stock?
Rental companies want to stay competitive and most keep a large stock of new movies so you will usually be able to watch what you want, when you want. If the title you would like is not currently released yet, simply add it to your rental queue (or wish list) and it will be sent to you when it becomes available. If for some reason a movie is out of stock, the next movie on your list will be sent out. Most clubs work on a first come, first serve basis.

Why did I receive some movies out of the order on my list?
When you return a movie or have an open slot in your Rental Queue, usually the company will make every effort to ship your first choice. If a title in a higher spot is out of stock, send your next available in-stock title. This way, you will always have great movies on hand!

What if I have a shipping problem or a dvd that won't work?
If you have any shipping problems, such as delayed arrival or incorrect shipments, you should report them to the Customer Service representatives of your rental company. You can also log on to your account information page to see your rental history.

How Much Does It Cost?
Membership at generally around $20 per month. You can have 3 rentals out at one time. Shipping is included both both ways. Most importantly - absolutely no late fees.

Columbia House FAQ Answers

How do I make the most of my deal?
The best value is to pick Deluxe, Collector's, or Special Editions for your enrollment selections (i.e., titles with a MSRP of $30+).

How many copies can I order of one title?
You can order up to two copies of any enrollment selection.

How can I see the prices that CH charges for the DVDs?
You cannot see the prices on the website until you become a member and use your membership number to create an online account on the website Then you can sign on to the member site and see all the prices for the titles.

Which studios does Columbia House carry?
A&E, AcornMedia, Anchor Bay (a few titles), Artisan, Columbia TriStar, Dimension, DreamWorks, Fox Lorber (a few titles), Goldhill, Goodtimes/MCA, Hallmark, HBO, Hollywood Pictures, MGM, Miramax, Monterey, New Line, Paramount, Republic, RCA, Rhino (a few titles), Roan Group (a few titles), Slingshot (IMAX titles), Sony Music, Sterling, Touchstone, Trimark, Turner, 20th Century Fox, Universal, USA, Vestron, Walt Disney (excluding Disney Animation), Warner, Warner Bros. Records, WinStar, Xenon.

What is a raincheck? When would I get one?
A raincheck can be redeemed for a DVD title. You will receive a raincheck if you select a title which is temporarily out of stock (your order might be held up to a month, waiting for the title to come back in stock, before sending you a raincheck) OR if you try to select a title for enrollment which is not available as an enrollment selection (for example, a box set or a new release title).

Do higher priced titles count as more than one fulfillment selection?
If you pay $50 - $89.99 for a title (before shipping costs) it counts as two fulfillment purchases, $90 - $149.99 counts as three, $150 and over counts as four.

How much does CH charge for shipping and handling?
Enrollment titles cost $1.99 each for shipping. Fulfillment selections are $2.99 for the first title, and $1.99 for each additional title in the same order. Box sets are $5.99/3 disc set, $6.99/4, $7.99/5.

How does Columbia House ship their DVDs?
Enrollment orders placed on the website ship via USPS Priority Mail. Enrollment orders placed over the phone and regular orders ship via USPS Media Mail. You may request that your shipment be sent via UPS for an extra $4 charge.

How many accounts can I have at once?
You are allowed to have two accounts per address at any time. You can use the exact same name, credit card, and address.

How many times can I quit and rejoin?
Probably unlimited, as many people have had numerous accounts!

Can I cancel online?
Yes. Simply log onto the website with your account, click "Club Help", and then click "Contact Us" on the left side. On this contact form there is an option for "Cancel Membership". You will receive e-mail confirmation of the cancellation in a few business days.

Are these DVDs the same found in the store?
Yes, exactly the same. You can even take them to the store, and they will scan in.